Transforming Higher Education: The Power of Student Mentoring Programs



In the ever-evolving landscape of higher education, the quest for student success remains a central concern for colleges and universities across the United States. While academic advisors play a pivotal role in guiding students through their educational journey, a more personalized and intensive approach is required to meet the needs of at-risk students. This is where student mentoring programs step in. Here I explore the concept of student mentoring in higher education — delving into its benefits, potential drawbacks, and its significant role in enhancing institutional effectiveness and accreditation efforts.

Understanding the Role of a Student Mentor

In traditional academic advising, the primary focus is on helping students chart their academic paths and assisting with course registration. However, there exists a group of students who require a more hands-on and personalized approach. These students, often referred to as at-risk, may struggle with various aspects of their college experience, be it academic, financial, or personal. A student mentor is a specially trained individual who goes beyond the traditional academic advisor’s role.

A mentor typically:

  • Interacts with students regularly: A mentor engages with the student multiple times each month through various communication channels, including email, phone calls, text messages, virtual conferences, or in-person meetings. This frequent interaction helps build a strong support system for the student.
  • Acts as a liaison: A mentor serves as a bridge between the student and various university services. If a student encounters difficulties with financial aid applications, the mentor can either assist directly or connect the student with the appropriate staff in the Financial Aid office. Similarly, if a student is struggling academically, the mentor can facilitate tutoring services.
  • Monitors student progress: If a student begins to miss classes or falls behind in their coursework, the mentor plays a proactive role in reaching out to the student. They work with the student to identify the reasons for their struggles and collaboratively develop a plan for academic success.

The Benefits of a Strong Mentoring Model

The traditional academic advising model often relies on students seeking assistance, which may not be sufficient for at-risk students. However, a strong mentorship model, where a mentor is assigned to a student upon matriculation and remains with them until graduation, offers numerous advantages:

  • Improved Student Success: A mentor’s consistent support and guidance significantly contribute to student success. At-risk students often face challenges that can derail their academic progress, and a mentor helps address these issues promptly, leading to higher achievement and improved GPA.
  • Enhanced Student Retention: By closely monitoring a student’s academic journey, a mentor can identify and address issues that may lead to dropouts. This proactive approach contributes to higher retention rates, which is a key concern for colleges and universities.
  • Greater Student Satisfaction: The personal connection and support provided by mentors lead to increased student satisfaction. Knowing there is someone dedicated to their success boosts students’ morale and confidence.
  • Improved Institutional Effectiveness: A well-structured mentorship program aligns with institutional effectiveness goals. It provides a systematic approach to monitor, support, and measure student success, helping institutions meet accreditation standards more effectively.
  • Accreditation Compliance: Accreditation bodies, such as the Higher Learning Commission (HLC), the Association for Biblical Higher Education (ABHE), and the Council for the Accreditation of Educator Preparation (CAEP), emphasize the importance of demonstrating support for student success. A strong mentorship program positions institutions to meet these requirements effectively.

Challenges and Drawbacks to a Mentoring Model

While student mentoring programs offer immense benefits, there are challenges and potential drawbacks that institutions need to consider:

  • Financial Costs: Implementing a mentorship program requires hiring and training mentors, which can strain an institution’s budget. However, the long-term benefits often outweigh the initial costs.
  • Workload for Mentors: Mentors must be dedicated and properly trained to address a wide range of student needs. The workload can be intensive, and managing a caseload of at-risk students requires effective time management and organizational skills.
  • Scalability: Scaling a mentorship program to accommodate a growing student population can be challenging. Institutions must carefully plan and allocate resources to ensure the program’s success as the student body expands.
  • Cultural Shift: Shifting from a traditional academic advising model to a mentorship program may require a cultural shift within the institution. Faculty, staff, and students need to adapt to the new approach.

Practical Steps for Implementing a Student Mentorship Program

To successfully implement a student mentorship program in your institution, consider the following practical steps:

  • Assess Student Needs: Identify the specific needs of your student population. Conduct surveys, focus groups, and data analysis to understand the challenges at-risk students face.
  • Define Mentor Roles: Clearly outline the roles and responsibilities of mentors. Determine how they will interact with students and which services they will connect students with.
  • Mentor Training: Invest in comprehensive training for mentors, covering areas such as academic support, communication skills, and campus resources. Training is crucial for ensuring mentors are well-prepared to assist students effectively.
  • Integration with Existing Services: Ensure seamless integration with existing university services, such as academic advising, financial aid, and tutoring. Mentors should collaborate with these services to provide holistic support.
  • Data and Monitoring: Implement a data-driven approach to monitor the program’s impact on student success. Regularly assess the program’s effectiveness and make adjustments as needed.
  • Student Outreach: Promote the mentorship program to incoming students and engage them from day one. Assign mentors to students upon matriculation to establish a strong support system from the start.
  • Resources Allocation: Allocate necessary resources, both in terms of personnel and budget, to support the program. Consider seeking external funding sources if needed.


In the quest for higher education excellence and student success, student mentoring programs play a pivotal role. These programs provide a more personalized, proactive, and comprehensive approach to supporting at-risk students, ultimately leading to improved retention, student satisfaction, and academic success. While there are financial and logistical challenges, the long-term benefits, including compliance with accreditation standards and institutional effectiveness goals, make student mentoring a worthwhile investment for colleges and universities.

In a rapidly changing higher education landscape, the transformational power of student mentoring programs can be the catalyst for lasting change, ensuring that all students have the opportunity to thrive and succeed in their academic pursuits.


About the Author: A former public school teacher and college administrator, Dr. Roberta Ross-Fisher provides consultative support to colleges and universities in quality assurance, accreditation, educator preparation and competency-based education. Specialty: Council for the Accreditation of Educator Preparation (CAEP).  She can be reached at:

Top Photo Credit:  Monica Melton on Unsplash