In nearly every profession there are standards by which institutions, agencies, and programs are held accountable. State, regional, national, and profession-specific bodies determine the health and strength of an institution in a variety of ways, one of which is through an accreditation site visit. While each body’s requirements vary, accreditation is determined through a rigorous program review process. This requires a significant financial, personnel, and resource commitment on the part of each institution.
In many instances, staff involved in the accreditation process focus so much on preparing for the site visit they aren’t ready for the emotional or physical toll that it can take on them. Moreover, the stress usually doesn’t end when the site review team leaves. My experience in accreditation over the past 10 years has confirmed there’s a need for this kind of information, and yet it’s a topic I’ve never seen addressed at conferences or in professional literature.
Accreditation-related stress and anxiety are real. You might be able to function, and you may be able to hide it from others. But, how do you know if it’s starting to get the best of you? And what can you do about it?
Red Flag Alert: Signs the Stress is Negatively Impacting Your Life
You’re surviving, but you’re not thriving. You may be making it through each day, but the quality of your life is suffering. You aren’t enjoying the things you used to enjoy. You feel guilty about taking the time to watch a sunset or to read a book. Every waking moment is spent thinking about the site visit.
Those lights in your brain just won’t shut off. You can’t sleep, even though you feel exhausted. You’re worn out physically and mentally, but you can’t allow yourself to take even a few hours off to rest.
You’re numb inside. You have no appetite and aren’t eating. You’ve even managed to shut down your emotions. It’s like you’ve gone on auto-pilot and feel like a robot.
You feel empty, like there’s a gaping hole inside. But even though the emptiness isn’t from hunger you binge eat everything in sight. And then you still look around for more because you still have that huge gaping hole that just can’t seem to be filled.
You become obsessed with every detail, no matter how minute it may seem. It’s those little foxes that spoil the vine—and you’re determined that you’re going to make sure NOTHING is overlooked.
You come to believe that you are ultimately responsible for the success of the site visit. If you’re honest with yourself, you don’t think others are as committed to success as you are. The little voice inside you says, “If you want something done right, you’ve got to do it yourself!”
You start to resent others who don’t seem as stressed out as you are. While you hate feeling like you have the weight of the world on your shoulders, you refuse to delegate responsibility to others and then you get mad when you hear that they went to a movie or a concert over the weekend.
Drink the Stress Away: You may hear yourself saying, “I just need to take the edge off” or “I just need to relax for a while.” Having one glass of Chardonnay is one thing but knocking back five tequila shots in 30 minutes is another.
Ups and Downs: You may self-medicate by taking a pill or two to help you sleep because even though you’re exhausted, you’re wired due to all the stress.
Caffeine overload: You may guzzle coffee, soda, or Red Bull throughout the day (or night) because, “I’ve got to keep going for just a little while longer.”
Shop ‘til Your Fingers Drop: On a whim you may go on a shopping spree and spend a ton of money on things you probably didn’t really need. Not at a brick and mortar store or mall—that would be far too self-indulgent. Instead, you likely visited Zappos or Amazon, where you could remain close to your computer and be right there to respond to an urgent email should one land in your Inbox.
Keep Setting the Bar Higher: You set impossible standards for yourself to meet and then criticize yourself endlessly when you don’t meet them. It’s like you’re obsessed with proving something to others—and to yourself. Except that you’re never satisfied with your performance, even when you do things well.
Slay the Dragon: You plan things down to each minute detail, leaving no stone unturned. You review things in your mind, over and over again. You obsess about forgetting something. You are determined to emerge victorious, regardless of the personal cost.
The Gift that Keeps on Giving
Think the stress of getting ready for a site visit only affects you? Think again. If you have close friends, a life partner, or children, they are affected as well. It’s possible that your furry buddies at home can even detect your anxiety. You’ll know if your stress is out of balance if you hear a loved one say, “I miss you!” “I HATE your job!” or “Will this ever end?”
Moving from Surviving to Thriving: How to Manage Your Stress in a Healthy Way
Even Superman struggled at times with Kryptonite, but he found ways to adapt and overcome those challenges, and so can you. While an accreditation site visit always leads to a certain level of stress, there are things you can do to minimize the anxiety. For example:
Prepare ahead of time: It may sound simplistic, but a lot of stress can be avoided by getting a jumpstart on the process. If you don’t start on the process until 6 or 8 months before the site visit, you are putting yourself squarely in the crosshairs of some serious stress and anxiety. Ideally, quality assurance should be an integral part of every program, so there really shouldn’t be any significant scrambling or looking for data—your institution should already be reviewing, analyzing, looking for trends, and making data-driven decisions to improve programs on a continual basis. That said, you should plan on starting your self-study report (SSR) no later than 18 months prior to a scheduled site visit. The more you delay this timetable, the higher your stress level will be. Guaranteed.
Hire a consultant: Let’s face it–not everyone has a lot of expertise when it comes to writing self-study reports, gathering evidence, and preparing for site visits. In many institutions, departments are understaffed and often wear multiple hats of responsibility. Except in very large institutions or those that operate in multiple states, most institutions don’t have to deal with accreditation matters on a regular basis and so therefore few have a high level of confidence in that area. In some schools, new faculty are assigned to coordinate a site visit because more seasoned faculty refuse to do it. This is wrong on so many levels, and yet it’s a frequent occurrence. An experienced consultant could provide the kind of guidance and support that may be needed. Such an arrangement can actually be cost-effective, given that the institution isn’t having to pay for someone’s full-time salary, benefits, or office space.
Provide faculty/staff training: Letting others know what to expect and getting them on board early on will greatly reduce anxiety for everyone. Plan a kickoff event, and then schedule periodic retreats/advances. Create a solid communication protocol and stick with it. When team members are fully informed and are active contributors to the process, the stress is reduced for everyone.
Delegate to others as much as possible: It’s important to have a project manager/coordinator for every major project, and that includes accreditation site visits. However, that does NOT mean that this one person needs to take on the bulk of the responsibility—quite the contrary. Instead, that person should be seen as a “conduit” who facilitates the flow of information between internal and external stakeholders. That person should also play the primary role in delegating tasks to appropriate personnel and maintaining a schedule so that tasks are completed on time.
It’s OK to talk about it: Know that a certain amount of stress and anxiety are normal reactions to accreditation site visit preparation, but it doesn’t have to be overwhelming. Don’t be afraid to talk with your colleagues and leadership about your stress level. It’s entirely possible that others share your feelings—it might be helpful to start a small informal support group. Getting together one day a week for lunch works wonders.
Be upfront with your friends and loved ones: Help them to know what to expect and make them a part of the celebration once it’s over. Your children, significant other, and close friends may not be writing the self-study report or creating pieces of evidence, but they are most definitely involved in the site visit process as a part of your support system.
Be kind to yourself: This may sound silly but it’s really important. Purposely build one nice thing into your personal calendar each day. It may be taking a walk, working out, or reading for pleasure for 30 minutes, but regardless what you choose it’s crucial that you make this a part of your schedule.
Be ready when it’s over: You may find that you can hold yourself together from start to finish, but then after the site review team packs up and leaves your institution you have a feeling of not quite knowing what to do with yourself. What you’ve focused all your energy on for 18 months is suddenly over. This can result in your emotions taking a deep dive—and it can last for several weeks. You can greatly reduce this by planning a combination of fun activities and work activities for your next four weeks after the site visit. You’ve been functioning within a very structured paradigm for several months—to suddenly have nothing to do will likely lead to additional anxiety so it’s best to transition back slowly.
The bottom line is that while accreditation site visits are stressful by their very nature, they don’t have to get the best of you.
Dr. Roberta Ross-Fisher is a national leader in education transformation, teacher preparation, and academic quality assurance. An accomplished presenter and writer, she currently supports educational institutions and non-profit agencies in areas such as educational systems design, online learning experiences, competency-based education, and accreditation. Roberta also blogs about academic excellence and can be contacted for consultations, webinars, and on-site workshops through her site (www.robertarossfisher.com).